Data We Collect

This page describes what visitor data the UserBoost widget collects, where it's stored, and how it's used.

Data Collected

Data	When Collected	Stored Where
Chat messages	Every conversation	conversations table (JSONB)
Visitor ID	On widget load (if provided by your code)	conversations.visitorId
Thumbs feedback	When visitor clicks thumbs up or thumbs down	conversations.feedback (JSONB)
Contact form data	When visitor submits the form	tickets table (name, email, phone, message)
Page URL	On form/rating submission	tickets.pageUrl, popup_ratings.pageUrl
Popup ratings	When visitor submits a rating	popup_ratings table (anonymous)

Data NOT Collected

• IP addresses — not stored
• Cookies — the widget uses sessionStorage only (not cookies)
• Browser fingerprints — not collected
• Geolocation — not tracked
• Browsing history — only the current page URL on form submission

Data Retention

Data is retained indefinitely unless:

• You delete it via the data deletion tool
• You delete the domain (all associated data is cascade-deleted)

Third-Party Data Sharing

Visitor messages are sent to:

• Anthropic (Claude AI) — for generating responses. Subject to Anthropic's data usage policy.
• Voyage AI — for generating text embeddings (semantic search). Query text only, no PII.
• Your webhook URL — if configured, message and ticket data is forwarded.

No visitor data is shared with any other third party.

GDPR Roles

• You (the website owner) are the data controller
• UserBoost is the data processor
• Visitors can request data deletion through you

See Data Deletion for how to handle deletion requests.