Webhook Events

Receive real-time notifications when chat messages are sent or contact forms submitted

Configure a webhook URL in your domain settings to receive HTTP POST notifications when events occur.

Setup

Go to your domain's Overview page and set the Webhook URL field. The URL must be publicly accessible and accept POST requests.

Event: message

Fired after each chat message exchange (user message + AI response).

{
  "event": "message",
  "domainId": "uuid",
  "conversationId": "uuid",
  "userMessage": "What are your shipping rates?",
  "assistantMessage": "We offer free shipping on orders over 500 DKK...",
  "timestamp": "2026-04-17T12:00:00.000Z"
}

Event: ticket

Fired when a visitor submits the contact form.

{
  "event": "ticket",
  "domainId": "uuid",
  "ticketId": "uuid",
  "name": "John Doe",
  "email": "john@example.com",
  "phone": "+45 12 34 56 78",
  "message": "I need help with a custom order",
  "conversationId": "uuid",
  "pageUrl": "https://example.com/products",
  "timestamp": "2026-04-17T12:05:00.000Z"
}

Security

Webhooks are sent via HTTPS only
Requests include a Content-Type: application/json header
Failed deliveries are not retried (fire-and-forget)
The webhook URL is validated against SSRF attacks (private IPs blocked)

💡

Use a service like webhook.site to test your webhook endpoint during development.

Common Integrations

Service	How to integrate
Slack	Create an incoming webhook and forward the payload
Zapier	Use a Zapier webhook trigger URL
HubSpot	Forward ticket events to the HubSpot contacts API
Custom CRM	Build an endpoint that processes the JSON payload